bluefly return address

Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Using my math, 22-3 equals 19. I cant find their contact phone number or chat to even ask customer service about status of my refund. . 7,051. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? We proudly stand behind all of our products' authenticity. The worst! I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. We do our best to compensate for these rare situations, but they do happen. Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . We looked up Bluefly and found that the website is receiving a high amount of traffic. Leaving customers and their staff high and dry. Sloppy management and website security non-existent. Do not buy from here, $20.95 fee deducted from return for shipping, Never again I hope the pandemic put them out of business, 0 stars if I could, stay far away from them, What are the all around quality of the watches and shipping. We are a week past Christmas, and I still don't have the gift I paid for. Diamond, Fine & Estate Jewelry Essentially, returning only 30% of the original purchase cost. Thank you for taking the time to reach out! Not to mention they charged some extra for shipping without my permission. The return confirmation page is required for accurate return processing. Bluefly offers international shipping via our partner Shipito. NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME . FINAL SALE items are not eligible for refund, exchange, or store credit. This company does not typically respond to reviews, I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from Bluefly is unable to process your refund if products are returned to the incorrect address. 2023 Trustpilot, Inc. All rights reserved. I'm still waiting! Contacted customer service and they want me to pay restock fee and shipping for the return. After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. Shipping charges are not refundable. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Furniture Bluefly will not allow you to exchange an item purchased that is the wrong size. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. No response until the next day. I didn't return the bag since it's authentic and bought it for a really good price. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. This review was chosen algorithmically as the most valued customer feedback. I returned. If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. Bluefly - HORRIBLE RETURN AND CUSTOMER SERVICE. 2) Select This is a Gift return on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. Instead, I WILL NEVER SHOP FROM THEM AGAIN AND AM ACTIVELY TELLING ALL MY FRIENDS ON FACEBOOK NOT TO SHOP WITH THEM AND I'M POSTING THIS IN AS MANY PLACES ON THE INTERNET AS I CAN. Contact All furniture deliveries require a valid telephone number. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. what i need to know is can they be easily returned if they do not fit appropriately. I would not ever buy from them again. Bluefly at Zulily! If you use our pre-paid return label, allow 5 to 10 business days shipping time. Whenever I see more than 50 percent discount, I always back off. Thinking I had misread the information, I contacted their customer service department, asking for clarification. I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy. Type of Entity: Limited Liability Company (LLC) That was not nice. Free. Reviewers satisfied with Bluefly most frequently mention free shipping. They send me lazy screen shots from FedEx.com without actually calling them and sorting out the issue as the shipper. What is wrong with this company and their inventory. Customer Service will respond to your email as soon as possible. Wasted my money. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD! I received an email indicate that return will be credit within a 10 days period. As well as postage. In an industry where online shopping is inevitable, there should not be all these fees to return an item because it didn' t fit. Items that have been opened or used will not be accepted for return. It is quite deplorable. Return shipping is free when you use our pre-paid FedEx SmartPost domestic return label and choose to have your return total refunded in the form of Bluefly store credit. I have not received the product and I wont be able to receive the product. Please ensure you keep your tracking information. Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. This made my day and possible for me to make my next order!! and Hawaii*. Backed by the National Science Foundation, Then I tried again and they stated that a, ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a, If could give them a minus 100 i would absolutely horrible, Used product sold as new and RUDE support told me to go elsewhere, Fake items and horrible customer service. After reading all the negative reviews, why should i trust? Quick facts: Is Bluefly Legit. That rubbed me the wrong way and I even attached photos to prove that they were worn. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Such a toxic business! When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Products. I'd check a couple other shops before I go ahead here. POST-PURCHASE. Your shipment confirmation will indicate when an item ships with its tracking information. Finally got return label, sent items back and no refund until I contacted them again 2 months later. We also offer PayPal. I will never place an order with this company again. I filed a BBB complaint but the follow up is poor. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Return time frames may vary and are indicated with each item's description. Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. cmon. UpdateFinally received my product with no tracking update..perfect condition I was surprised. Never again..Poor customer service too with just sending a generic email. How do i know if an item is new, used etc? If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. Never again I hope the pandemic put you out of business I tried to cancel an order they just want to keep your money it was a mistake and it was not my purchase I tried to contact them and they sent me a sorry email I strongly recommend go to a store if you can't see the merchant don't buy from these people online there's no good customer service is horrible. You must log in or register to reply here. Headquartered in the heart of New York's Fashion District, Bluefly is a pioneer when it comes to giving you the best of the brands you've come to know and love. It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information. You will receive either a FedEx SmartPost shipping label or a FedEx Ground shipping label, when generating your return. Now I'm stuck with a dress at least two sizes too small. Well, I've ordered several items from Bluefly website and never delivered my stuff! In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. It's still in the original packaging and has the tags on it. I did not receive my parcel sent from UPS. I'm done doing their job and trying to get them to correct this. -Bluefly Team, Hello Scott, Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". Ordered product noticed every day no shipment details were ever updated. Waste of money! I purchased shoes from them, didn't like them. Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. Then I tried again and they stated that a return label would be at federal express . I could not find a "forget password" button, so I contacted their support team. To learn more about reviews and trust on sitejabber.com, visit our. It would suck to be out $217 OMG, I returned something almost a week back and haven't received an email from Bluefly yet. I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. Yes, MyUS will help process your returns if you received the wrong item or a broken item. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. Can you please private message us your best method of contact so a member can reach out and assist you? However, it came in a generic white cardboard box and it was badly scratched. Chris even shouted me. BBB is here to help. I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! The reason they advised was, "we work so quickly to ship your order" - unless you are delivering my order to my doorstep the next morning and have already sent me tracking information, this is an absurd response. They don't answer emails, phone has a recording that the person I'm trying to reach is unavailable and calls go directly to the recording. Dont buy from them!!!!!!!!!! The company left an official comment to this complaint. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. Due to security reasons, we do not ship to hotels or P.O. There was some difficulty in evaluating or examining the information or data present on the bluefly.com. Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Off-White Out of Office Low-Top Sneakers. Information provided by various external sources. i ordered a pair of $300 sunglasses from there and they broke 2 months later. How do you know the package is lost? Submit a complaint and get your issue resolved. Plus, you have to pay to return the item. We found clear and detailed contact information for Bluefly. When I wanted to return it, they sent me a label, I sent it back and got a .04 credit. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. This review was chosen algorithmically as the most valued customer feedback. We thank you for your interest. Items will indicate their ship times in each description. I sent letter to their legal counsel. Subscribe to getexclusive offers on designerbrands. AfterShip Returns Center. Style # [protected] I emailed to the customer service with the correct address. Carrying high end merchandise is obviously no indication of what type of service will be rendered. this is important information. After hearing all the horror stories I let my own few good experiences tell me to take a chance and oh did it come back to haunt me. Order was place in early December, but nothing ever arrived. Expedited shipping is not currently available for selection. I can't reach their phone line. Yours Kindly, There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Step 1: If you have an account, please log in and view your order to start your return process. ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. $12.95 return fee $1 shipping insurance $7.95 outbound shipping. Bluefly was founded in 1998 as an online fashion retailer. THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . I want to purchase a burberry bag from bluefly, will it be authentic? 2023 Bluefly Products ship from different warehouses, and need to be returned to the correct address. Ordered an Off-White carry on luggage. 4.9 Total Score. Charge For Returns Shipping If you require assistance from one of our fashion-forward Customer Service members at 1.877.BLUEFLY. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. Lately, it's gone down hill. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. THIS IS RIDICOLOUS ! If my money hasn't posted by tomorrow, I'm contacting my credit card company to do a charge back, and Bluefly can wait ten days for their 7 bucks in return shipping. Recently I made an order. . Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. The boots were cheap, so I'm not going to bother spending another 40! Email us at flyrep@bluefly.com. But unfortunately I forgot the password to my account. Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. About. I did not notice that. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. Had I known they would charge me $21.90 to return something that didnt fit, I wouldnt have done business with them in the first place. Email us at. Please ensure the FedEx location you are using supports Ground drop-off. As a marketplace, we have many suppliers and we areunable to offer exchanges. That'll depend on the store 's shipping policy and delivery times. We'll only charge when the product ships to you. If an RMA is not provided with your refund delays can take up to 2 weeks. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. When it arrived, the bag came with box, dust bag. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. Customer service. With 3000+ brands, Bluefly is the online shopping destination for the style obsessed, shop designer styles from Prada, Gucci, Dior, Valentino up to 70% off I have called 4 times now and spoken with someone different every time. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. Only free shipping could have improved it. Reviews are from legit customers. Please ensure this is entered in shipping information on your order. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. Delivery Options. Contact your local customs office for a return of duties and taxes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Preferred return address placement is the upper left portion of the mailpiece or the upper left part of the address areaon the side of the piece bearing postage. Automated shipment tracking. Bluefly Returns. Our customers are incredibly important to us and we appreciate your feedback and concern. Bluefly Returns - Does MyUS Offer Refunds or Return Services? We will process your return within 10 business days of receipt. They do not clearly state their unfair refund policy on the first page of their website and a class action suit should be brought against this company and their website. Bluefly Customer Support: Poor Performance. Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. About us. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Is this your company? That is not right. Please click here to visit their site for more details. It didn't occur to me to check their exchange policy beforehand. So, I called. If you wish to have the refund processed back to the Gift giver, click the box to Credit back to the Gift giver.. SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. Ordered a bathing suit bottom in xsmall, was too big, I have several of this type of bottoms. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. They said ten days, and now on my twelfth day, I'm still waiting. Asked to return but because we had taken off tags, could not get any return. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. Did you return the desk? I bought quality clothing at a reasonable price. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I purchased a Prada handbag and received a counterfeit item. The following day, I dropped off the package at a DHL authorised center and went on my merry way. Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. And no one from Bluefly contacted me about he issue. It goes against our guidelines to offer incentives for reviews. Standarddelivery takes 4-8 business days for the continental US and will be shippedwith UPS, UPS SurePost, FedEx, SmartPost, or US Postal Service. Independently owned. Awful experience. This will surely increase the credibility of your complaint. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. i will never be purchasing from this website again and suggest you do the same. However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). They advertised new shoes, but sold me used shoes that were worn at the sole. Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service atflyrep@bluefly.com with any questions. Anyways, the return address for bluefly is 5389E Provident Drive, Cincinnati OH 45246. I don't know why I was stupid enough to buy from an unauthorized dealer but never again.

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