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This application uses the eBay API but is not endorsed or certified by eBay, Inc. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app So in the event of an item received but not as described dispute its always one persons word against anothers. The app does not have its own payment system, and therefore does not accept raw payment card details. How do you handle a customer requesting a refund? We love it when our customers are happy with their items, but what do we do when they request a return or refund? 5 months later I get an email where he wants a complete refund. Is it likely that I'll win my money back without the screenshots attached? PayPal uses SSL 128-bit encryption to keep data safe. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Or am I in the wrong for not stating the condition of it better? By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. I will sue them all. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Depop is like a hybrid of Instagram and ASOS marketplace. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. When a website offers this, it is known as Buyer Protection. Explain why you want to return the item. Here are some popular online retailers and payment systems thatoffer Buyer Protection. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. I definitely sent the payment through depop instant pay as goods/services thank god! They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. Vinted consists of five main sections, which you can access at the bottom of the screen. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. Having formally issued a return on the platform, arranging the return is the next step. About Depop. By browsing this website, you consent to the use of cookies. Using tracked shipping is a great way to create trust between you and the buyer. Today, Vinted is a popular thrifting app with millions of users. I know it definitely isnt damaged and he definitely isnt blocked from my side. Depop Payments refunds Log in to the Depop app. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Listing Items on the Depop App. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Then . Can anyone help me? If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. That's so bad, the other person must know exactly what they have done. Ask for some feedback. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. 10 Great Marketplaces Every Reseller Should Consider. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Non-material goods, such as event tickets. This application is not endorsed or certified by Mercari, Inc. Find the payment you want to refund and click on the name of the payer. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Vinted does not charge any fees for selling items. A week later they have opened a dispute saying this was an unauthorised payment? Answer: Verify the date of the Paypal transaction. Please make sure you've read the community rules, and that your post follows our posting guidelines. Really confused how this can happen. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. 98. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. Always use tracked shipping and always share it with the buyer once available. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. As know I have lost out on an item and money when I haven't done anything wrong? Tap leave feedback. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Offer an alternative solution. Tap > tap All sold items. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. This application is not endorsed or certified by Facebook, Inc. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? So in the event of an item received but not as described dispute its always one persons word against anothers. Go to your receipts. 68. r/Depop. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). Provide evidence that the claim is false and that you qualify for Depops seller protection. For purchases made via the main Buy button, Depop charges a 10% fee. You can also make offers if you want to try and bring down the price a little. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. Youll get a full refund if you dont receive your item. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. The app is popular in countries across Europe, such as France and the UK. Advice is voluntary. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Want to know more? Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. eBay is a trademark of eBay, Inc. Readers like you help support MUO. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. He came and tried it. Price your items competitively and fairly so both you and the buyer are getting the best deal. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. To avoid this happening, you can simply add a Top Up card. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Kudos / Solution appreciated. Related:Common eBay Scams to Be Aware Of. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. This application is not endorsed or certified by Depop, Inc. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Providing proof of return will enable the refund to be processed. That way you can be certain that you can get your money back if the transaction isnt fulfilled. If you want to sell items on Depop, the process is very simple. Here are attributes to include in your listing: Secondhand shoppers are savvy. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Leave the Archive. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. If they reject, the dispute will be escalated to the Depop Support Team. List Your Items on Depop. To send a full refund, follow the steps for Full refund. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. The best trick to selling fast with confidence is cross-listing. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). However, Depop is also used by small businesses offering new products. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. Open communication can lead to a swift resolution. A sub for discussing all things Depop. If it's a low-cost selling process you're looking for, Vinted is likely the better option. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. Buyer Protection is not optional and is therefore charged on all purchases and sales. You are viewing the PayPal Community Archives. Does anybody know if I will get my 90 back? This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Mercari is a trademark of Mercari, Inc. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Temper your approach. Listing is fairly easy on Depop. This application is not endorsed or certified by Poshmark, Inc. Respond to refund requests quickly. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. but I'm can't seem to upload them to the claim. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. CUSTOMER RECIEVED ITEM AND WANTS A REFUND TOO. Abusive behaviour or harassment toward other Depop users or staff. Payment is made via the Amazon.com website. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Hi, thanks for your speedy reply. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. The buyer can then accept or reject your response. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. You can do this up to 180 days after the purchase. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Determine if the flaw or issue was something you missed, or happened after the item left your possession. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. Follow these steps : Tap > tap All sold items. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. Transactions are being processed outside of Depops in-app payment system. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. However, all purchases done outside of this are at your own risk. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Depop has buyer and seller protection that covers all transactions made within the app. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. So, can you trust these apps with your data and money? This content may be old or outdated. Will Depop ban my store for using Sales Bot? Looking for a trustworthy luxury fashion marketplace? These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. No, as long as you are a responsible & careful user. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Depop Payments refunds Log in to the Depop app. How to avoid common Depop scams and fraud while selling on this popular marketplace! To send a full refund, follow the steps for Full refund. Check us out! Depop is particularly popular with users in the US and UK. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Tap on the purchase/sale you want to leave feedback for. All you need to do is make sure your buyer returns the item using tracked shipping. I am going through this now. Select Selling > Refund Depop fee. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. All purchases made through the Depop BUY button are covered by Buyer Protection. Select the transaction youd like to refund > tap Refund. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Thanks for your submission to r/Depop ! If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. Be prepared to walk away. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Besides contact details, the page also offers a brief overview of the app. 1999-2023 PayPal, Inc. All rights reserved. Also the depop profile has blocked me. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Unfortunately, fraud and criminal activity does still occur on PayPal. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. Etsy is a trademark of Etsy, Inc. My ad states "Try before you buy, Sold As Is, No Warranty. " After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? Include details about the productwhat was purchased, when, and what the price was. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Kidizen is a trademark of Kidizen, Inc. Click the Refund this payment button that appears under the total. Read our review of Vestiaire Collective, including authentication Is Etsy legit? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. This is a decent chunk of your overall profit, so it is worth keeping in mind. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. Head Office. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. The seller doesn't fulfill their return policy as stated in the listing. To leave feedback: Go to profile. This application is not endorsed or certified by Grailed, Inc. - made sure not to do it through friends & family because I know people get scammed that way so often. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. You are viewing the PayPal Community Archives. But why is it important? To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. Tradesy is a trademark of Tradesy, Inc. In short, they are preloved fashion apps.

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