ritz carlton spa, charlotte

The Ritz-Carlton, Charlotte blends contemporary dcor and a flair for innovation to immerse guests in a well-appointed luxury escape. This service may contain translations powered by Google. I asked about whether the property provides a car service for short trips like most other Ritz Carlton properties and it was confirmed that there was one. The Ritz-Carlton, Charlotte's only AAA Five-Diamond hotel, is home to a bi-level penthouse spa with a pool, pink Himalayan salt room, sauna, relaxation room, fitness center and nail salon. I hadnt brought my bathing suit, but if I did, I may have taken a dip. Private Bathroom Pics are of the executive suite. Staff was limited but very helpful. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Most amenities are closed, but limited valet is still available. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Find out moreabout meand stay awhile! Copyright 19962023 Booking.com. The Ritz-Carlton Hotel Company, L.L.C. All special requests are subject to availability upon check-in. I had never been to the hotel or the spa before, and I was very excited about this opportunity to get some pampering in such a luxurious setting. hbbd```b``v W,d{A$u0&@$10,~6 $]2&e@ b30\ [,Lv?.v#Hw The Ritz-Carlton Charlotte is in an urban setting, and the exterior is nothing exciting. And on a weekend, it took me no time at all to get there just about 20 minutes from where I live in South Charlotte (in Ballantyne). And when I was there, the pool was basically empty (other than one other couple and a mom/daughter). Entry level rooms start usually at about $500 per night.) We recommend calling ahead to confirm details. I asked for firm pressure on my back to relieve some muscle tightness, and he also stretched my arms and legs, massaged my head and did an amazing job. Absolutely delightful. Make sure you actually have an appointment or you may be embarrassed! ), my appointment "disappeared". I am extremely disappointed in our experience compared to my previous visits over the years. I knew something was up already before we even arrived. COVID-19 updates and what to expect at our hotel, Renovated luxury hotel accommodations with views of downtown Charlotte, Bi-level penthouse spa with organic treatments, a salt room and Aqua Lounge. Some of the items I'll detail are relatively small misses, which would be ok if the price point was relatively small. The spa also provides towels, disposable hair brushes, razors, lotions, shampoo/conditioner, hairspray, hair-styling tools (good ones), cotton swabs, feminine hygiene supplies and even disposable shower caps so pretty much everything you need to get ready outside of your clothes and makeup. Definitely not a staycation hotel. I had even suggested I should downgrade to avoid the issues. 28. That orange-infused water was a hit, and I went back and refilled many times from the sweet little refreshment stand. Herbs and honey from the LEED Gold-certified property's rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. Required fields are marked *. I love to help you live a balanced life with no extremes, making sure you never skip a rest day. I personally won't go back.Room & Amenities: We stayed on the 15th floor -- the room was oddly noisy as if the weight room was right above us. Your experience you described is below our standard. (That was directly stated from an employee) (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) I went to the back to get dressed in the robe and slippers. Lock in the lowest price from these sites. When I returned at 10pm, the shoes were still there. We greatly look to provide exceptional service and comfort for each guest visit. I was also thanked for being Titanium. The Ritz-Carlton Spa, Charlotte: The Ritz-Carlton Spa, Charlotte: Our Uptown Charlotte hotel offers a 13,000-square-foot The Ritz-Carlton Spa, Charlotte a true urban retreat in the heart of Downtown Charlotte. This was a definite winner for me. Guests appreciate our proximity to local attractions including notable museums and idyllic parks. Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com, Amazing Ambassador upgrade to Ritz-Carlton Suite amidst a wonderful luxury stay, My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning Ive ever had! We will definitely be back to celebrate special occasions. I had a lovely massage at the spa. You can only leave a review within 28 days after check-out. Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. The Ritz-Carlton Charlotte is in an urban setting, and the exterior is nothing exciting. See Travel.State.gov. Not really fair for the customers since the amenities are not all even open. ^9O6tA_?me There was a mini bar along with Nespresso Machine and a separate fridge and a powder room. So not only did we stay at the Ritz, he also surprised me with a massage. All they said was that I could try again on another weekend, but someone else is booked, just not me. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! I love to share great experiences, and I think twice before sharing a negative review. Lively lobby scene with BLT Steak, K Lounge and Bar Cocoa, 12,000 sq. Once I arrived at the spa, I got a tour of the facilities by the friendliest and most helpful locker room host, then I changed into my robe and went straight to the amenities. On the day of my appointment, I went to the Ritz in the morning and was ready to spend a good portion of the day there. BREATHE IN, and you can feel the salinity of the air in the Ritz-Carlton uptowns salt room coating your tongue. The room was immaculate (as always), the beds are comfortable, and the whole staff was friendly and helpful (as always)! Hidden Treasures:Hidden Treasures, the hotels signature retail shop, provides guests and locals with the ability to dress themselves and acquire items while visiting their home abroad. Indulge in a detox wrap, a facial, and a body treatment at The Ritz-Carlton Spa, the onsite spa. Restaurants and bars:BLT Steak and K Lounge. Service was great in the end but started off a bit rough as the originally less experienced staff didnt quite know how to handle the doorbell issues or how to handle my frustration. Facilities include an indoor pool and spa. It was a stress-free situation, from beginning to end. This did not disturb me too much and I found the mattress overlay to be plush and comfortable. business travel features to the top of the filter menu so you can find them faster. Have an amazing day! So, if you're looking for a relaxing and enjoyable trip to Charlotte, be sure to consider a spa resort. That means I definitely have another visit in the future, and next time I want to try a facial. The service recovery was fantastic. This lets us know our reviews come from real guests like you. <link rel="stylesheet" href="styles.7e866a1c5c103219.css"> Private Bathroom, 82 m The Spa at the Ritz-Carlton boasts five treatment rooms, including a couple's suite, women's and men's Vitality Lounges, and an Aqua Lounge. It may have been my favorite room, outside of the salt room. Basically, almost all of my #prearrivalchecklist requests had been honored. Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Located in the heart of downtown Charlotte, The Ritz-Carlton, Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. An indoor swimming pool as well as locker rooms and sauna facilities . Check for travel restrictions. View Treatments. Customize your visit with our carefully curated collection of local attractions and experiences. It's close to I-77 and I-277 so getting around is easy but be aware there are often delays on those roads. I am all about supporting businesses in need but to me this was extremely a waste of money. Spa and Salon Hours of Operation First of all, it took them 3 days to even call us back for an appointment. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. (of course I did) And asked me to prove that. The suite we had was great and the bed was typical of the Ritz-Carlton, divine. (That was directly stated from an employee) I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Once she knew the kids were coming she sent amazing snack baskets to the room for them.Thank you so much, Im so glad we found our new staycation location!If youre in Charlotte and looking for a great place to stay, look no further! Located on the hotels penthouse level, the Aqua Lounge features a pool and whirlpool overlooking Uptown Charlotte. Children 18 and above are considered adults at this property. Best Regards, It's bordering on fine, I guess, the problem is that other hotels in Charlotte are stellar and cheaper, The thing I expect when paying for a Ritz Carlton stay over others, is the little extras and special touches. Tripadvisor performs checks on reviews. It made the trip so special and memorable for her! language, whether its just a rating or contains comments as well, etc.). To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. The Charlotte hotel, opened in late summer 2021, is no exception. Get a free "How to have a great week of workouts" checklist and action plan when you sign up for the list. The BLT Steak serves breakfast as well and they have room service available until Midnight. After that, the air con dropped quickly to 60 F, and then even to 55-58 F for the remainder of my stay. Ritz Kids programming Hidden Wine retail boutique Top room amenities include a minibar, air conditioning, and a flat screen TV. The Punch Room is available for private functions. I was so happy to find out upon check-out that after paying for my expensive lunch and my 60-minute massage, plus gratuity, I still had $25 left on my $300 gift card. Air conditioning In order to get to the spa, you have to take the elevator up to the 17th floor. Bravo Destiny, Mike and Angela you all truly live up to the Ritz Carlton brand promise. I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. If you're traveling for work, we'll sort the most popular Ill have to keep this in mind, thanks for the review! Each review score is between 1 and 10. That's about 182.14EUR. I would have brought my own food if we knewI have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. 201 East Trade Street Even though I was at the Ritz spa on the weekend, and I did pass other spa guests in the hallways, I got both the salt room and the sauna to myself, as well as the relaxation room I visited later. This will be collected by credit card. Over 257 million reviews from guests after their stay. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. SPA SPALocated in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. Taxes and fees that are shown are estimates only. But once you enter, the hotel lobby is dark and fancy on the inside with plenty of seating and a cool vibe. If youd like to check out a video of my experience at The Ritz-Carlton Spa in Charlotte, head here. After the game we ate dinner at the steak house located in the hotel, and the food and service was very good. Valet parking is $40 a night incidentally though as long as there are no Panthers games you can find cheaper parking. Angela is amazing as well she always is seen helping her coworkers and is always a resource I hear for assistance in the Charlotte community. Something went wrong please try again later. Since we were still in COVID lockdown, my husband surprised me with a spa staycation. Reserve by Phone endstream endobj 61 0 obj <>>>/Filter/Standard/Length 128/O('HJ_R9NG%NN. Luxury Spa Retreats Experience True Relaxation The instinct to retreat, to escape, is one often ignored. (That was directly stated from an employee) Especially if there is nothing spectacular about the hard product. Step out on the Bohemian Garden Lawn of the artfully designed Grand Bohemian Hotel and find rest in the Argentinian-inspired rooms. I would NEVER EVER go back to this spa. It was expensive though, with the included tip, tax and the service fee for delivering the lunch to the pool, it was a $40 salad, and thats a bit steep. , Your email address will not be published. %%EOF Prices are the average nightly price provided by our partners and may not include all taxes and fees. I felt like there were a few special things (like a warm neck pillow, a warm eye mask and more) that made it seem very upgraded. Private Bathroom But once you enter, the hotel lobby is dark and fancy on the inside with plenty of seating and a cool vibe. We typically go to the Ballantyne Spa since we are south in the city but decided to switch it up. I knew something was up already before we even arrived. Room was ok, air conditioner was not operating properly so very warm all night. Fountainebleu Spa (Lapis), etc.) Its easy to wind up in the wrong room when you first arrive, but of course after spending several hours there, I found my way around perfectly. This is the version of our website addressed to speakers of English in the United States. They were picked up and I was told that they would be returned outside the door. This is where I always stay when I come to Charlotte to see a show because the location is perfect to walk to dinner and the show. . The hotel has a gorgeous lobby currently decked out for Christmas. We reserve the right to charge guests the cost of rectifying damage that includes but is not limited to smoking and or hotels property (room and furnishings). We invite you to relax and unwind in the stunning Aqua Lounge, chic Relaxation Lounge and therapeutic Vitality Lounges. I would definitely go back, I guess this is the master thread so: Stay Report 11/26 to 11/27 Location:The hotel is located on the corner of Trade and College right downtown. My first stop during my Ritz spa visit was the salt room. From there, I went up to the dark and totally relaxing relaxation room (called the Relaxation Lounge), where I hung out, chilled and played on my phone for another hour. I liked my time at the pool, eating, sitting and even working. yet there were three smiling women clustered at the door to greet staff. Check your booking confirmation email to find your booking number and PIN. The service from the time we pulled up at the door to the time we left, the service was friendly, helpful and amazing. Your skin will be thanking you long after you enjoyed one of their honey and chocolate detox rituals. I was hoping for something great. A damage deposit of USD 200 is required on arrival. The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. Plus, it was cool to look out on Uptown Charlotte from the spa windows. The rooms at The Ritz-Carlton feature a modern and elegant interior. This was our second stay at the Ritz Carlton and it exceeded our expectations. Discover luxury designed for the urban traveler in newly-reimagined guest rooms and suites. I am extremely disappointed in our experience compared to my previous visits over the years. Overall, really nice stay and excellent experience. Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. City view This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. All rights reserved. experience, you can't go wrong with a Ritz-Carlton. They have INCREASED their prices alot to compensate the money the business has lost. We went up to the indoor pool and it was busy but no swimmers because the water was coldindoors at the spa. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. The Ritz-Carlton, Charlotte is 0.6 km from The NASCAR Hall of Fame. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Reviews are most valuable when they are original and unbiased. One of the few aspects of my stay that was on point for the Ritz Carlton brand. Enjoy breathtaking views of the Queen's City from our penthouse location. They have INCREASED their prices alot to compensate the money the business has lost. Rooms Executive Annie really made a huge difference in making sure things were largely perfect from that moment forward. All luxury rooms have elegant dcor, 10-foot ceilings, floor-to-ceiling windows, flat-screen TVs, Enseo entertainment systems, 24-hour in-room dining, Nespresso coffee, work desks, iPod docking . Tripadvisor performs checks on reviews. See more questions & answers about this hotel from the Tripadvisor community. If you're doing any downtown activities the location is perfect and if you need something during your trip there's a Walgreens and a CVS across the street along with a station on the Charlotte Light Rail. (Technically, you arent supposed to have phones throughout the spa, but it looked like pretty much everyone did, including me.). If we find any, we delete them and, if necessary, take action against whoever is responsible. I had great meals at Fin & Fino, Haymaker, La Belle Helene, and the Asbury. The hotel was super conveniently located downtown, adjacent to the Spectrum Center for the UNC-Michigan basketball game, as well as within 10-15 min easy walk of all the restaurants where I met all my UNC alumni friends for lunches, dinners, and brunch. I definitely plan to stay at the Ritz-Carlton Charlotte again whenever in town. But it would have been nice if there were instructions on the room, in case I did miss something. We ate breakfast there and the food was delicious! The penthouse-level Ritz-Carlton Spa, Charlotte features artfully designed relaxation lounges and treatments infused with honey from the rooftop beehives. Nothing particularly good about the hard product, especially the aesthetic appeal. Gym was top notch, pretty much everything we have at out at home facility. Room service was always quite tasty and pretty prompt especially after the first day when we finally got the doorbell and delivery issues sorted. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. But it jumped up to $200 for just a basic massage. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. On checkout I mentioned the water issue and my parking was waived which I thought was fair. These opinions do not necessarily represent the views of Booking.com. I am all about supporting businesses in need but to me this was extremely a waste of money. The health and safety of our guests is our top priority: COVID-19 updates and what to expect at our hotel. I regularly visit other comparable spas (e.g. The rooms were clean and well attended by housekeeping staff. 60 0 obj <> endobj Unwind in one of three lounges before a rejuvenating massage, facial, manicure or pedicure. The Ballroom is the largest meeting space at this Uptown Charlotte hotel, with space for up to 500 guests. Both a boutique and a tasting room, Hidden Wine offers a curated selection of bottles and tastings paired with cheese. My massage therapist had the magic touch.

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