walker edison furniture customer service

WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality was on hold for 20 minutes. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). Purchase price $284.76 on 12.29.22. **** ******. Better Business Bureau: Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Item # ******* Customer Reviews are not used in the calculation of BBB Rating. The link goes nowhere and the tracking number is the same as the order number. If not, please refund me. WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews We have followed up on your request and provided a resolution on this matter. Which I did and they just forwarded it back to W.E. International Association of Better Business Bureaus. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. I went weeks with no response at all. This was an illegitimate practice and inconvenience. Voicemail box is full, couldnt leave message. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. 12/2: i called support at **********. When the replacement unit was received, it was damaged by the carrier. I'd never do business with them again and quite frankly, I'd return the product if I could. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 1. We hoped they would just send a replacement part for the damaged piece. WebTo begin the process, call the P.C. No one has returned my emails and I have sat on silence holds for over 2 hours. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. Next spring season brought back out to patio. on hold as I type this. No one ever called me back. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. It was received damage on the box and frame (I have photos). Read reviews from other users. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. Order number ******************* Order Total $369.99 and $399.59 with tax. Manufacturer told me of their online form to complete and send pics. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. This is currently the cheapest offer among 5 stores. We were able to put the unit together and now have it in place with our tv on it. I reached out to the Amazon seller who asked me to reach out to W.E. WebOverview. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. Investor Since. They are scamming me and I'm exhausted of it. I emailed the company 2 mores times after the phone call, and still no reply. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. BBB Business Profiles are subject to change at any time. I then called during their business hours, but only received voicemail. Order # ********* In one of the drawers the screws were too big for the hole so the wood ended of splitting. Thank you for your patience and understanding. Holding. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. It arrived damaged on January 7, 2023. It arrived spoke with a woman who promised a call back by EOD. I paid $300.30 for this dresser and my goal is to get $150 back. Lowest price for Walker Edison Media Stands TV Bench is $374.00. I made photos and emailed the company that day. The product box and item was damaged. I bought a Walker Edison bed through Amazon. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. I ordered a desk from Home Depot which shipped from Walker Edison. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, Note that complaint text that is displayed might not represent all complaints filed with BBB. Walker Edison Furniture Company Investors. . WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. 12/3/21: called support. Deck set-off-season -stored in basement of home. Inquiry # ******. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. We were able to look into your request and have followed up with a reply offering our assistance. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. BBB Business Profiles generally cover a three-year reporting period. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In It appears the company has no interest in replacing the damaged part of the desk. Once I envolved BBB I was contacted by customer service. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. The only emails I have received are automated responses to my emails asking for help. This case is surprising to me as the exchange we had with this Customer was lovely. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. Has been 20 minutes. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Call lasted 6 minutes, no call back received. At this point, I want to return this item for a full refund as it has caused me too much aggravation. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. Hang up. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. D'Albor's Homefurnishings offers high quality Furniture, For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? 3. I contacted the company via email right away, on October 20th. I left my concern, contact info and inquiry #*****. I ordered a tv stand from Walker Edison on January 4, 2023. Since I cannot get through to Walker Edison (see above), we are at an impasse. BBB is here to help. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. Industry: Furniture and Home Furnishings Retailers Company Description: ? I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Investor Type. The unit was sent at her request to replace the original piece she received with damange. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). Color: If you require WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. Thank you! I knew that wasn't the case because it was too many parts damaged. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box

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